Privacy Policy – VatnerPro

Effective Date: January 1, 2025

1. Introduction

At VatnerPro, located at 789 West Pender Street, Suite 240, Vancouver, BC V6C 1H2, Canada, we respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, disclose, and safeguard your data when you visit vatnerpro.com to request VAT refunds for international shoppers.

2. Information We Collect

When you use our platform, we may collect personal information that you provide directly, including your name, email address, phone number, and details related to your VAT refund requests. We also gather technical data such as IP address, browser type, operating system, and pages visited to help improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your VAT refund requests
• Communicate with you about updates, notifications, and support
• Improve and personalize our website and services
• Monitor and analyze usage trends

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance site performance, remember your preferences, and analyze site traffic. Cookies are small text files placed on your device. You may refuse or disable cookies through your browser settings, but certain features of our site may not function correctly without them.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with service providers who assist us in operating our website, conducting our business, and servicing you, provided they agree to keep this information confidential. We may also disclose information to comply with legal obligations or protect our rights.

6. GDPR Compliance

For individuals within the European Economic Area, VatnerPro adheres to the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please use our contact form or call us at +14169622193.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting requirements.

9. Your Rights

You may at any time:

• Review the personal data we hold about you
• Request updates or corrections
• Object to our processing of your data
• Request deletion of your data
• Lodge a complaint with a supervisory authority

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

11. Updates to This Policy

We may update this Privacy Policy periodically. The revision date at the top will indicate when changes are made, and continued use of our site constitutes acceptance of those changes.

12. Contact Us

If you have any questions or concerns about this policy or our practices, please reach out:

Address: 789 West Pender Street, Suite 240, Vancouver, BC V6C 1H2, Canada

Phone: +14169622193

Business ID: 997210150

For inquiries, please use our contact form.